Frequently Asked Questions
Q. My LSB ATM / Debit card was lost or stolen. What do I do?
A. During normal business hours, contact your local LSB office. After normal business hours, contact SHAZAM directly at (800) 383-8000.
Q. What are LSB’s business hours?
A. LSB’s hours vary at our different offices. Visit our locations page for more information.
Q. What do I do if I forgot my username/password for online banking?
A. If you forget your online banking password, you can reset it from the online banking login screen by going to the ‘Options’ tab. Complete instructions on how to reset your online banking password can be found here. If you have forgotten your username, you will need to call LSB’s Operations Department at (800) 588-7551.
Q. What is LSB’s routing number?
A. You can find LSB’s routing number on the lower left corner of your checks.
Q. I received a PGP encrypted email message from LSB. How do I view that email?
A. Please visit the following link, where you will find easy-to-follow instructions on how to retrieve your PGP encrypted email message from LSB.
Q. Is my money FDIC insured at Lincoln Savings Bank?
A. Yes, Lincoln Savings Bank (LSB) is a member of the Federal Deposit Insurance Corporation (FDIC). As of October 3, 2008, your deposits are insured up to $250,000 per depositor. This is an increase from the previous insurance limit of $100,000 per depositor, and is effective until December 31, 2013. Your money is safe with LSB.
Depending on how your accounts are structured, you may be eligible for FDIC insurance on deposits over $250,000. We encourage you to talk with an LSB Representative if you require this additional FDIC insurance coverage.
Q. Why do I get asked questions when I log into Online Banking sometimes?
A. LSB has implemented a security enhancement called Online Identity Verification for our Online Banking system that consist of questions and answers set up by you. These questions are meant to be information that would be known only to you, the true account holder. If you attempt to log in to LSB’s Online Banking system from a computer that is not recognized, you will be challenged to answer these questions to gain access to your account. This added step of security helps ensure your LSB accounts are safe and secure. CLICK HERE for more information about Online Identity Verification.