Debit Card FAQs

How do I activate my debit card?
Once you have received your debit card, you can call (866) 590-4793 or use your card at an ATM. 

How do I pay with a VISA debit card?
VISA Debit card transactions can be completed in a number of ways: sign your receipt; place an order online or by phone or mail; enter a personal identification number (PIN); or simply swipe your card at select merchants that do not require your signature.

Why do some merchants not require a signature or PIN?
Many merchants do not require a PIN or signature for VISA Debit card transactions for small purchase amounts. This helps speed up checkout. Similarly, when you shop online or by phone and can't sign for your purchase, you still receive all the benefits your VISA Debit card provides when you select VISA as your payment option.

What is the difference between debit and credit transactions?
When you run a debit transaction, you type in your PIN, and the funds are immediately deducted from your account. When you run a credit transaction, you sign for your transaction, and the transaction is processed through the VISA network.  The funds may or may not be immediately deducted from your account.

Where can I use a VISA debit card?
You can use your VISA debit card anywhere worldwide VISA is accepted.

Can I pay my bills with a VISA debit card?
Yes, using your VISA Debit card is a fast and easy way to pay your bills. You save time and avoid the hassle of writing checks and paying late fees or missing payments. You can pay for wireless phone service, cable/satellite TV and insurance, and even set up recurring payments. Plus, you get all the benefits VISA Debit card provides, including greater convenience, enhanced security and easier record keeping.
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