This weekend, a software provider we rely on to maintain our online banking access suffered an issue with their systems at approximately 1:00pm on Saturday afternoon that persisted until late Sunday evening. In the process of recovery, archived data was needed to reload the system which may affect you, namely in losing changes that you made in your online banking session last week. We ask that you please take a moment and verify that any funds transfer that you would have initiated, or would have drafted for recurrence or later execution, has occurred or is showing to transact upon the date you may have entered.
You can check the status of funds of funds transfers by looking at "Activity Center" under the "transactions" menu on the left of your screen once you've logged in. The initial screen will show pending processed or authorized transfers. You may click "Recurring Transactions" to view any recurring transfers that are setup.
Please note, bill pay functionality was not affected by this event.
Also, it is possible that you could have received random "Temporary Access Codes" sent to your mobile phone or e-mail, or additional notifications from our system while online banking functionality was restored. Please disregard these.
We understand that Online Banking is essential for your banking needs. We will continue to work with our software provider to determine the best practices moving forward in light of this event. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.