Announcement: Hy-Vee Data Breach

posted Katie Hansen 9/4/2019 in Press Releases

Waterloo, IA – On August 14, 2019, Hy-Vee announced a possible data breach within their point-of-sale network for the brand’s coffee shops, gas stations, and restaurants. This breach may have compromised a number of debit and credit cards that were used for transactions at these types of terminals. The corporation states that they believe transactions completed within the main grocery store were unaffected as it utilizes a different point-of-sale network.

Details have not yet been released on how many customers’ data may be compromised, or which locations across the Midwest were potentially affected. Hy-Vee is currently undergoing an internal investigation around how the hack occurred and will release further information once the findings of that investigation have been determined.

At no time during Hy-Vee’s data breach were any bank account numbers or any other banking information exposed.

If your debit card was compromised, you will receive a letter in the mail informing you that a new debit card will be reissued to you at no cost. Should your card have been compromised, we urge you to review your online account activity to monitor for any potential fraudulent charges until your new card arrives. If you do see anything suspicious, please contact the bank immediately so we can alert authorities and reconcile the account activity.

If you have any questions, please reach out to our customer service team at (800) 588-7551 or stop by your nearest Lincoln Savings Bank location.

You can help protect yourself from fraud.
Lincoln Savings Bank and Visa® are working closely together to catch any fraudulent behavior and protect your account. There are also some simple things you can do. And remember, your Visa debit card is backed by Visa’s Zero Liability policy, so even if your card or its number is ever lost or stolen, you won’t be responsible for unauthorized charges.

Protect your Personal Identification Number (PIN):
  • Never write down your PIN. Memorize it as soon as you get it.
  • Do not disclose your PIN to anyone. No one from any financial institution, the police
    or a merchant should ever ask for your PIN.
  • Beware of phishing emails. These are emails that appear to be from your bank or online merchant asking for account information. Do not reply to them or click on any links. Visa, your bank or any other legitimate online merchant will never ask for your PIN or other personal financial information via email.
  • At an ATM or PIN pad, enter your PIN discreetly, shielding the keypad with your hand
    or body.
Follow these steps to spot suspicious activity and protect your account:
  1. Review your monthly checking account statements to spot any unauthorized purchases.
    You can also monitor your account activity online at any time at www.mylsb.com.
  2. Review your credit reports for accuracy. Call any one of the three credit reporting agencies to receive your free annual credit report.
Equifax®
800-525-6285
www.equifax.com
Experian®
888-397-3742
www.experian.com
TransUnion®
800-680-7289
www.transunion.com
  1. If you spot any unauthorized charges, please contact us immediately at 800-588-7551.
  2. You should also contact the three credit reporting agencies listed above to notify them of
    any suspected fraud or identity theft.
About Lincoln Savings Bank:
Founded in 1902, Lincoln Savings Bank (LSB) has been headquartered in Reinbeck, Iowa since 1934.  Now with 16 locations, LSB has expanded to offer a variety of bank and financial services to its loyal customers. Member FDIC.

Press Contacts:
Angela Evans, Lincoln Savings Bank, (319) 233-1900
Lincoln Savings Bank. Member FDIC.
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