COVID-19 (Coronavirus) FAQs
Lincoln Savings Bank (LSB) is closely monitoring the COVID-19 (coronavirus) pandemic. While the spread of COVID-19 is creating volatility for national and global markets, we at LSB are committed to remaining steadfast for our local communities.
What precautions are being taken in branches to prevent the spread of COVID-19?
We are excited to see our hometown customers once again and welcome you inside for your banking needs. With the CDC’s guidelines and Iowa Health Department’s recommendations, our lobby will be abiding by the following stipulations.
- All customers will be required to wear a mask when doing business inside the bank. If you do not have a mask, our team will be able to provide one to you.
- Our signage throughout the branch will help to indicate appropriate social distancing lengths should multiple customers be present in the lobby. Please adhere to these guidelines to help us keep our team and our customers safe.
- We will have a line for customers coming in to do banking, please follow the instructions within the line to ensure proper spacing. If you have an appointment with a specific person at the branch, please wait at the door for that person to come and meet you.
- If you feel sick, have been in direct contact with someone who tested positive for COVID-19, or have traveled by bus, plane, or train recently, please wait 14 days before visiting the branch.
Are branches still open?
All branch locations are currently open. In some cases, branches may close with no notice. We recommend calling ahead before visiting to verify the branch is open.
Please note: We have changed hours at some locations. For up-to-date branch location information, please visit our locations page.
How do I schedule an appointment to access my safe deposit box if my local branch is closed?
To access your safe deposit box, call your local branch or (800) 588-7551.
If a branch is closed, how do I open an account?
Applying for a new account with Lincoln Savings Bank is fast, easy and secure with our online application. Apply now!
How do I manage my account without visiting a branch?
As we all adjust to the impacts of COVID-19, we're working to make sure you have what you need to manage your finances safely and securely without visiting the branch. With ATM, online and mobile banking, you can seamlessly perform all the necessary tasks without stepping foot in a branch.
If you don’t have online/mobile banking, please complete a short enrollment form. LSB’s mobile app is available for download for both iOS and Android.
|I NEED TO ||HOW? |
|Get Cash ||ATM, Drive-Thru, Request Cash Back When Making a Purchase |
|Deposit a Check ||Mobile Banking, Some ATMs and Drive-Thru |
|Check My Balance ||Mobile and Online Banking, Automated Telephone Banking, ATMs and Drive-Thru |
|Transfer Funds ||Mobile and Online Banking, Automated Telephone Banking, ATMs and Drive-Thru |
|Get a New Debit Card ||Call Your Local Branch or 800-588-7551 |
|Make a Commercial Loan Payment ||Drive-Thru or Online Banking |
|Order Checks ||Call Your Local Branch or 800-588-7551 |
|Get a Cashier's Check ||Drive-Thru |
|Send a Wire || |
Call Your Local Branch
Can I make a coin deposit at the drive-thru?
At this time, our drive-thru locations are accepting coins with one slight modification. We ask that you place your coins in a resealable plastic bag, no bigger than a quart size. If you have a large amount of change you may use multiple resealable bags.
What should I do if I’ve been financially impacted by COVID-19?
We are working with our customers one-on-one to address their specific needs. If you are being affected by COVID-19, please contact us so we can work with you directly on a solution that best fits your needs.
Is LSB accepting PPP applications?
We are no longer accepting applications due to capacity.
Do I need to keep large amounts of cash in my possession?
Keep in mind, the safest place for your money is inside an FDIC-insured bank. Having significant sums of cash to fund more than your normal activities might seem like a good idea,
but cash is also subject to loss or could make you a target for theft.
How can I protect myself against fraud or scams?
Protect your personal and financial information. Understand that some people may take advantage of COVID-19 by using fraudulent websites, phone calls, emails, and text messages claiming to offer “help” but may be trying to trick people into providing Social Security numbers, bank account numbers, and other valuable details. Do not divulge your bank or credit card numbers or other personal information over the phone unless you initiated the conversation with the other party and you know that it is a reputable organization.
I have questions about my account! How do I get help with that?
If you have questions about your personal or commercial banking account, wealth management, trust, mortgage, or insurance services, our customer experience team is available during normal business hours at (800) 588-7551 and will connect you with a resource to help.
At LSB, our goal is to continue helping our customers quickly and efficiently during the COVID-19 pandemic crisis despite the unique logistic challenges we’re facing.
Since 1902, LSB hasn’t and won’t abandon our employees, customers, and communities. We’re rolling up our sleeves and doing everything we can to survive, thrive, and serve others.
We encourage you to check back here often for the latest updates.