FAQs

Cash App FAQS

• Do I need an LSB account?

  You will have an LSB account through your connecting App. You do not need an account directly with LSB to use your App service. If you were to open an account directly with LSB it would not be able to be seen inside your app.

• How do I login to my account?

  Online banking access through LSB is not available with our Cash App, Qapital or Acorns partnership accounts. All information pertaining to your account is available through your app.

• How do I view my bank statement?

  Your Bank statement will be made available to you through your app at the end of your cycle. Please contact the Cash App support team directly at  http://squ.re/cashhelp for the exact timing of your statement availability.

• My direct deposit hasn't been deposited. Where is it?

  First, check  https://status.cash.app/ to see if there is a Cash App related issue affecting your direct deposit.

  There are a couple other reasons as to why you may not be able to see your deposit in your app immediately:

  • We process payments on their effective date. For example, if your payday is Friday you will see your deposit on Friday and not early as you may with some other services.
  • Verify that funds were sent via ACH as this account does not accept wires of any kind.
  • Verify with your employer that you have the correct routing number. The correct routing number is 073923033.
  • Verify that you have given your employer your correct account number. If there is any difference in the account number that you gave your employer, please have your employer request the funds be pulled back and reissue to the correct account number.

• How do I set up direct deposit?

  Click here for Cash App direct deposit instructions 

• Can you verify my account for a loan?

  Yes, we can do a loan verification over the phone.

• I need a document to verify my account for direct deposit?

  For Cash App, we are working on getting a blank form approved by Square right now.

• I need help with transactions on my account.

  Please contact the Cash App support team directly at  http://squ.re/cashhelp to report any issues, or visit cash app help for any more questions.

• How do I get a refund?

  Please contact the Cash App support team directly at  http://squ.re/cashhelp to report any issues, or visit cash app help​ for any more questions.

• What is my card limit?

  Please contact the Cash App support team directly at  http://squ.re/cashhelp to report any issues, or visit cash app help​ for any more questions.

• I am locked out of my app.

  Please contact the Cash App support team directly at  http://squ.re/cashhelp to report any issues, or visit cash app help​ for any more questions.

• I changed phones and now I have 2 accounts.

  Please contact the Cash App support team directly at  http://squ.re/cashhelp to report any issues, or visit cash app help​ for any more questions.

• My account was merged with someone else and I cannot get to my funds.

  Please contact the Cash App support team directly at  http://squ.re/cashhelp to report any issues, or visit cash app help​ for any more questions.