FAQs

Fraud Alerts FAQS

• How are alerts sent?

  Mobile SMS Text, Email, and Voice Call Alerts.

• How much does it cost to use this service?

  If you elect to receive Automated Fraud Alerts via SMS/Text, standard text message and data rates assessed by your mobile carrier apply.

• How do I opt-out of this service?

  To opt out of text and email alerts contact Lincoln Savings Bank. You can not opt out of voice call alerts.

• What number or email address will I receive notifications from?

  Text messages will be sent from 81508

  Emails will be sent from noreply@cardfraudalerts.com

• Should I respond to a fraud alert?

  Yes. For your account security, it is very important to respond to fraud alerts. This allows immediate action to be taken to protect your account.

• What happens if I don't respond?

  A text message will be sent first, followed by an email. If there is no response, the dialer will attempt to call available phone numbers.

• What do the fraud SMS text messages look like?

  $Customer: URGENT card ending in (last 4 digits of card number) for $AMOUNT at $MERCHANT. If authorized reply YES, if not reply NO.  To opt out reply STOP.

• How do I make sure I'm getting fraud alerts?

  Make sure all your contact information is up to date (phone number(s) and email address). If you move or change your cell number, please let us know. We need your updated contact information, so you can receive important alerts about your account(s).

• I think my card has been hacked, but I didn't receive an alert, what do I do?

  If you are concerned that your card has been compromised in any way but have not received a fraud alert please contact Lincoln Savings Bank or stop by your nearest branch. If you have lost your card, or your card has been stolen, please alert Lincoln Savings Bank as soon as possible.

• Does Lincoln Savings Bank have Fraud Detection services available.

  You already have that service by banking with us! Lincoln Savings Bank employs rigorous security procedures and examinations to protect customer data and sensitive information. The following Lincoln Savings Bank Fraud Detection services help detect fraudulent debit card and online banking transactions:

  • Debit Card Fraud Detection - Lincoln Savings Bank has partnered with SHAZAM to offer SHAZAM BOLT$ and FICO® Falcon® Fraud Manager so you can better monitor activity on your debit card and receive alerts about suspect purchases. SHAZAM BOLT$ is a fraud-transaction-alerting, balance-monitoring and ATM-locator application. FICO® Falcon® Fraud Manager uses advanced algorithms and established card activity to identify potentially fraudulent transaction activity in real time on customers’ LSB debit cards.

  • Online Banking Fraud Detection - To keep online banking transactions safe, we utilize Risk and Fraud Analytics, a tool that is constantly monitoring the activity of our online customers to detect and stop fraudulent attempts. If we detect unusual activity, we will contact you to verify if it's valid.