FAQs

Qapital FAQS

• Do I need an LSB account?

  You will have an LSB account through your connecting App. You do not need an account directly with LSB to use your App service. If you were to open an account directly with LSB it would not be able to be seen inside your app.

• How do I login to my account?

  Online banking access is not available through LSB with our partnership accounts. All information pertaining to your account is available through your app.

• How do I view my bank statement?

  Your Bank statement will be made available to you through your app at the end of your cycle. Please contact your App Support for the exact timing of your statement availability. You can either email them at support@qapital.com or message them directly in-app. For in-app messaging, open the ‘Profile’ tab in the app, select the 'Support' banner and then tap ‘Contact us.’

• My direct deposit hasn't been deposited. Where is it?

  There are a couple reasons as to why you may not be able to see your deposit in your app immediately:

  • We process payments on their effective date. For example, if your payday is Friday you will see your deposit on Friday and not early as you may with some other services.
  • Verify that funds were sent via ACH as this account does not accept wires of any kind.
  • Verify with your employer that you have the correct routing number. The correct routing number is 073923033.
  • Verify that you have given your employer your correct account number. If there is any difference in the account number that you gave your employer, please have your employer request the funds be pulled back and reissue to the correct account number.

• How do I set up direct deposit?

  Click here for Qapital direct deposit instructions.

• Can you verify my account for a loan?

  Yes, we can do a loan verification over the phone.

• I need a document to verify my account for direct deposit.

  For Qapital, it is available for download inside their app.

• I need help with transactions on my account.

  The fastest way to reach Qapital regarding the issues is through their in-app message support. You can either email them at support@qapital.com or message them directly in-app. For in-app messaging, open the ‘Profile’ tab in the app, select the 'Support' banner and then tap ‘Contact us.’

• How do I get a refund?

  The fastest way to reach Qapital regarding the issues is through their in-app message support. You can either email them at support@qapital.com or message them directly in-app. For in-app messaging, open the ‘Profile’ tab in the app, select the 'Support' banner and then tap ‘Contact us.’

• What is my card limit?

  The fastest way to reach Qapital regarding the issues is through their in-app message support. You can either email them at support@qapital.com or message them directly in-app. For in-app messaging, open the ‘Profile’ tab in the app, select the 'Support' banner and then tap ‘Contact us.’

• I am locked out of my app.

  The fastest way to reach Qapital regarding the issues is through their in-app message support. You can either email them at support@qapital.com or message them directly in-app. For in-app messaging, open the ‘Profile’ tab in the app, select the 'Support' banner and then tap ‘Contact us.’

• My Qapital Visa Debit Card isn't working.

  If you have issues with your Qapital Visa® Debit Card, you can call the phone number on the back of the card for additional help. Otherwise, the fastest way to reach Qapital regarding issues is through their in-app message support. You can either email them at support@qapital.com or message them directly in-app. For in-app messaging, open the ‘Profile’ tab in the app, select the 'Support' banner and then tap ‘Contact us.’