On Monday, February 10, 2020, Lincoln Savings Bank (LSB) enhanced the security of our online/mobile banking system to include multi-factor authentication for all users. To access the system, users are now required to enter a Temporary Access Code that will be sent to a phone number we have on file.
NOTE: This change impacts consumer and small business users of our online/mobile banking system. Commercial and large business accounts with access to advanced treasury management services were already required to enter a Temporary Access Code at each login.
What will happen when you login?
The first time you login to LSB’s online/mobile banking system after the security change OR from a new device, there will be an additional step to the login process.
- Enter your username and password.
- You will be presented with a screen to select a target where a temporary access code will be sent. The code will be sent to a phone by either a call or SMS text message.
- Enter the code when prompted.
- If you are using a personal device, like a laptop, tablet or cell phone, you may elect to “Register Device” as the last step of the login process. By registering a device, you will not be required to enter a Temporary Access Code for subsequent logins on that device.
- “Register Device” means a token or cookie will be saved to the browser or the signature of the tablet/device will be saved.
- You will be required to enter a Temporary Access Code for each device you use to access LSB’s online/mobile banking system.
- DO NOT “Register Device” for public computers or shared devices. For your security, we discourage the use of public computers and/or shared devices for accessing LSB’s online/mobile banking.
If the phone numbers we have on file for you are no longer valid, please contact us at (800) 588-7551.
What is multi-factor authentication?
Multi-factor authentication is a security best practice in which a user is granted access to a system only after successfully presenting two or more pieces of authenticating information.
Examples of authenticating information:
- Knowledge - Something you know. (e.g. password)
- Possession - Something you have. (e.g. temporary access code, token or cookie in your browser, signature of the tablet/phone/device)
- Inherence - Something the user is. (e.g. fingerprint, voice pattern, facial pattern)
Why did we make this change?
Our top priority is the security of our customer information. While we understand that additional security is not always convenient, it is a step we have taken to protect you, our valued customer, from unauthorized access to your banking information.