ACH Customer Questionnaire

Email*

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Company Name*

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Location*

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1. Company is responsible to ensure adequate funds are in place to cover all ACH transactions on the effective date of such transactions.*

Yes No

2. Transmission of ACH transactions must be submitted by ___ day(s) prior to the effective date.*

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3. Company currently issues the following types of transactions (please check all that apply)

4. All customers, vendors, or employees that are recipients of an ACH transaction have signed ACH authorization forms on file. (For minimum of 2 years after their last transaction)*

Yes No

5. Company has contingency plan in place in the event that ACH services is interrupted.*

Yes No

6. Dual Control is currently being utilized by the company for ACH entry and approval. (Bank recommended)*

Yes No

7. User credentials are shared or utilized by more than one user.*

Yes No

8. Account activity and ACH transactions are reviewed routinely.*

Yes No

9. Company has bank contact information immediately available to contact in the event of any suspicious activity.*

Yes No

10. All computer equipment used to operate Lincoln Savings Bank ACHpro Software (Online Banking) is regularly updated and patched for security (including use of and updating firewall, anti-virus, malware, and anti-spam protection).*

Yes No

11. Operating system used by company:*

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Service Pack*

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13. How are updates managed?*

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14. Internet browser used:*

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Version*

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15. Virus protection program*

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16. Wireless connection used?*

Yes No

17. Type of protection

18. Are logon credentials shared among employees?*

Yes No

19. Is personal email accessed on same computer as online banking?*

Yes No

20. Is social media utilized on same computer as online banking?*

Yes No

21. List additional precautions in place (i.e. secure browsing environment):*

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Enter your name for a digital signature as an Authorized User.*

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reCAPTCHA

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ACH Origination Customer Questionnaire

Manage receivables quicker and more efficiently

Lincoln Savings Bank is a full-service Central and Northeast Iowa bank dedicated to local customers and communities since 1902.